Privacy Policy

1. Introduction

Safe Lotto Check Australia (ABN: 61957483382, License No: 712849305) ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or transaction
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Date of birth and age verification
• Payment and financial information
• Government-issued identification
• Gaming preferences and history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device identifiers

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and payments
• Verifying your identity and age
• Communicating with you about your account
• Providing customer support
• Sending promotional materials (with consent)
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security
• Improving our services and user experience

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfill our contractual obligations to you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interest: To operate our business and improve our services
• Consent: Where you have given explicit consent for specific purposes

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Identity verification services
• Customer support platforms
• Marketing and analytics providers
• IT and security services

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Regulatory investigations
• Law enforcement requests
• Anti-money laundering requirements
• Responsible gaming obligations

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for data transmission
• Secure data storage and access controls
• Regular security audits and monitoring
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

Generally, we retain account information for 7 years after account closure, as required by Australian gaming regulations. Marketing information is retained until you opt out or for 3 years, whichever is sooner.

8. Your Privacy Rights

Under Australian privacy law, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our privacy practices

To exercise these rights, please contact us using the information provided in Section 12.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your personal information appropriately.